Returns

Right of Withdrawal
As a consumer, you have a 14-day right of withdrawal when shopping at XO Handcraft.

The withdrawal period runs from the day you receive your item. If you ordered several items in one order but receive them separately, the period runs from the day you receive the last item.

How to Withdraw
You must notify us clearly within 14 days of receipt if you wish to withdraw from your purchase. The notification must be sent in writing to info@xohandcraft.com.

You cannot withdraw simply by refusing delivery without also notifying us.

Returns
After notifying us, you must return the item without undue delay and no later than 14 days after your notice of withdrawal.

The item must be returned in original condition and packaging. You are liable for any diminished value resulting from handling beyond what is necessary to determine the nature and characteristics of the item.

Return Address
XO Handcraft
Skovvej 71
4100 Ringsted
Denmark

Return Costs
Return shipping costs are your responsibility.

Refunds
Once we have received and inspected the returned item, we will refund the amount without undue delay and no later than 14 days after your notice of withdrawal.

Complaints
If the item is defective or damaged, you have a 24-month warranty. Please contact us as soon as possible at info@xohandcraft.com with documentation of the defect.

Read the full Terms and Conditions here.